"Some people just can't take criticism. And some people just can't give it--not in a positive, motivating, mutually beneficial manner, anyway. That's too bad, because criticism is essential to many aspects of business, such as performance appraisals, quality control, and team functioning, to name a few. This empowering book helps readers take the sting out of criticism--and transform it from a destructive, demoralizing disaster into an energizing, educating experience that builds relationships and increases individual and organizational success. Using real-life scenarios and the author's 21 tips to positive criticism, readers will learn to: * Think of criticism as a positive thing * Become strategic criticizers and develop their skill in using the power of positive criticism * Stay cool, calm, and collected when giving or getting criticism * Criticize their boss--without getting fired, and more."

Access an Untapped Source of Success

At long last, a book directed to the working world that acknowledges and demonstrates how managing our emotions and dealing with the feelings of others increases the bottom line. Practical, practical, practical!
--Rita McGlone, assistant director of executive education, The Wharton School of Business

Experts now acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. This unprecedented book demonstrates how to master the core competencies of EI, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. In addition, it includes scores of real-world examples and dozens of practical exercises that accelerate the process, along with step-by-step approaches to mastering a variety of EI techniques.

The New York Times bestseller that draws on research from over 12,000 individuals to explain what makes people 'choke' under pressure and show you how to develop nerves of steel 'An unusually sharp account of work and performing under pressure' Financial Times Nobody performs better under pressure. The reality is that pressure only makes you do worse. But there are things you can do to diminish its effects on your performance. In How to Perform Under Pressure, Hendrie Weisinger and J. P. Pawliw-Fry explore the science and psychology behind pressure and give empirically tested short-term and long-term solutions to help you overcome its debilitating effects. The book draws on research from more than 12,000 people and features the latest studies from neuroscience and from the frontline experiences of Fortune 500 employees and managers. It explains what makes people 'choke' under pressure and includes 22 strategies you can use to excel in whatever you do. Whether you have an important presentation to make or an Olympic record to beat, How to Perform Under Pressure will help you to do your best when it matters most. 'A wonderful mix of empirical studies and first hand accounts that show how pressure impacts our personal and professional lives' Forbes 'All too often, we choke or crumble under pressure. This book reveals how we can develop nerves of steel' Adam Grant, professor at the Wharton School of the University of Pennsylvania and New York Times bestselling author of Give and Take

The Emotionally Intelligent Real Estate Agent Become a top real estate agent by mastering the essential "Emotional Intelligence tasks" that have helped thousands of other real estate agents. Real estate agents who are top producers use their emotions, moods, and feelings and those of others to work for them. These "emotionally intelligent" real estate agents come to work each day with positive attitudes, ready to increase the bottom line. They stay motivated in difficult times, bounce back quickly from setbacks, and increase their results-oriented behavior. While others struggle to find listings and sell properties, emotionally Intelligent real estate agents enhance and develop client relationships by communicating their ideas effectively They leave work feeling energized and productive, with lots of positive anticipation for the next day regardless of how the market has performed. In The Emotionally Intelligent Real Estate Agent, the real estate industry's leading authority on the subject, Dr. Hendrie Weisinger, has outlined the essential emotional intelligence tasks he has helped thousands master.